FREQUENTLY ASKED QUESTIONS

Got a question? We're here to answer! If you don't see your question here, email us at info@thebrickguard.com

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Brick Guard Contact

Enquires: info@thebrickguard.com (We typically respond within 1-2 hours)

Safety and testing of our product?

We randomly select our guards for testing and auditing by a third-party organisation adhering to world-class standards. This process ensures the quality of our guards, certifying that they are safe and free from harmful substances. 

Be wary of inferior products that may contain traces of lead and other harmful substances.

Warranty

We warrant that our goods are free from defects in workmanship and materials under recommended use for a period of 12 months.

Please note that exposure to direct sunlight will cause the colour to fade over time; however, this does not affect the durability of the guard.

We recommend using the white guard indoors, under cover, or away from direct sunlight.

Shipping, Taxes and Duties

Same day postage for orders placed before 1pm Ottawa Time; orders placed after this time will be shipped the next business day.

You will be provided with a tracking number which can be tracked through the Canada Post website.

The average shipping time to major Canadian cities is between 5-10 business days. Delivery to rural areas may take longer.

Canadian customers are responsible for all customs, import, and tax duties, should they arise. These costs will be charged through the courier service used, and an order can only be received once payment is made.

Should a delivery be refused, the cost of the original and return shipping will be charged to the customer and deducted from any potential refund.

Are the guards easy to remove?

Absolutely! We have designed slimline and discreet corner guards with a 3M adhesive backing. This feature enables effortless removal without causing any damage to surfaces such as brick, render, timber and concrete.

Additionally, if you are mounting our corner guards onto a wet substrate or re-mounting them multiple times, an MS polymer silicone can be used for extra bonding strength. They can be found in any major hardware shop. Simply apply the silicone in a squiggly line down the length of the back of the guard, and you can guarantee that the bonding will outlast the lifespan of the guard.

Can the guards be cut?

Yes, the guards can be cut to desirable lengths/widths with a stanley knife or even a sharp pair of scissors.

Cleaning the guards

Corner guards can accumulate dirt, dust, and grime over time. Regular cleaning can prevent this. Use a soft cloth or sponge with mild soap and water to wipe down the surface. Avoid using harsh cleaners and scrubbing too much to prevent damage.

Disclaimer

Our guards serve as a buffer to soften their stumbles, bumps and falls by reducing the impact. While our protective guards provide a comforting layer of defense, it's essential to remember that nothing can replace adult supervision.

Canadian consumer law

All Brick Guard corner guards are a covered by guarantees that’s cannot be excluded under the Canadian consumer law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality.