FREQUENTLY ASKED QUESTIONS
Got a question? If you don’t see your answer below, feel free to email us at info@brickguard.com.au or call us on 0409 510 266.
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Brick Guard Contact
- Location : Melbourne, Australia
- ABN: 33 185 945 820
- info@brickguard.com.au (typical reply time within the hour)
- Phone : 0409 510 266
Safety and testing of our product?
We randomly select our guards for testing and auditing by a third-party organisation adhering to world-class standards. This process ensures the quality of our guards, certifying that they are safe and free from harmful substances.
Be wary of inferior products that may contain traces of lead and other harmful substances. However, by leaving out these elements, the guards will yellow over time when exposed to direct sunlight.
What is your warranty period?
We warrant that our goods are free from defects in workmanship and materials under recommended use for a period of 12 months.
Please note that exposure to direct sunlight will cause the color to fade over time; however, this does not affect the durability of the guard. This is due to the decision to omit toluene and heavy metals from the manufacturing process, resulting in a more child and pet-friendly product.
We recommend using the white guard indoors, under cover, or away from direct sunlight.
Shipping information
All orders are shipped from Melbourne and on average take between two to five business days to most capital cities; however, regional areas may take longer.
Unfortunately, we do not ship to PO Boxes due to the size of the items.
Are the guards easy to remove?
Absolutely! We have designed Australia's first slimline and discreet corner guards with a 3M adhesive backing. This feature enables effortless removal without causing any damage to surfaces such as brick, render, steel and concrete.
Additionally, if you are mounting our corner guards onto a wet substrate or re-mounting them multiple times, an MS polymer silicone can be used for extra bonding strength. This silicone can be found in any major hardware shop. Simply apply it in a squiggly line down the length of the back of the guard, and you can guarantee that the bonding will outlast the lifespan of the guard.
Can the guards be cut?
Yes, the guards can be cut to desirable lengths/widths with a stanley knife or even a sharp pair of scissors.
Cleaning the guards
Corner guards can accumulate dirt, dust, and grime over time. Regular cleaning can prevent this. Use a soft cloth or sponge with mild soap and water to wipe down the surface. Avoid using harsh cleaners and scrubbing too much to prevent damage.
Free Returns
If you're not satisfied with your guards, you have 100 days to request a refund.
We will provide you with a paid return label and address.
It's our commitment to both our guards and you.
Australian consumer law
All Brick Guard corner guards are a covered by guarantees that’s cannot be excluded under the Australian consumer law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality.
Require a quote?
If you would like a quote for our corner guards, please email us at info@brickguard.com.au with the details or call 0409 510 266.
Can the guards be painted?
Yes, they certainly can. If you don't see your preferred color or want to freshen up your existing guards, we recommend using a water-based spray paint, which is available at most hardware stores.
Here's how to do it:
1. Clean the guard thoroughly before painting.
2. Apply the paint using long, sweeping strokes to ensure even coverage.
3. Optionally, apply a sealing spray over the top to lock in the paint.
Polyurethane guards may fade over time and lose their pigment. To address this, especially for outdoor guards, you can refresh them with a new coat of spray paint when needed.
Note: We have chosen to omit heavy metals from our manufacturing process to make them safer for users, especially around children and pets.
Disclaimer
Our guards serve as a cushion, softening stumbles, bumps, and falls by reducing the impact. While they provide a comforting layer of defense, it's essential to remember that eliminating risks altogether is always best.
Additionally, nothing can replace the importance of adult supervision around children.